Frequently asked questions

What are your shipping times?

Processing: 1–2 business days. Delivery within the United States: 6-8 business days after dispatch. Total Estimated Delivery Time: 7 to 10 business days

What is your return window?

30 days from delivery if unused, with tags, in original packaging. Start by emailing to support@modautlet.com

Do you offer exchanges?

No direct exchanges. Return for a refund and place a new order.

How do I track my order?

We email a tracking link after dispatch.

How much does shipping cost?

We offer free shipping on all orders within the United States.

Can I change or cancel my order?

Within two hours of purchase. Email immediately.

My item arrived damaged or incorrect.

Email us within 48 hours with photos and your order number for a quick resolution.

CONTACT US

Store Name: MODAUTLET
MODAUTLET is being operated by Gioovanotti LLC
Company Name: Gioovanotti LLC
Company ID Number: EIN 33-2476485
Company Address: 1209 Mountain Rd Pl NE, ALBUQUERQUE, NM, 87110, USA (no physical store, only legal LLC address)

Email: support@modautlet.com
Phone number:+1 5055230173
Contact Form: Get in Touch

Customer Service Opening Hours: Monday to Friday: 8:00 a.m. to 5:00 p.m.(EST) Eastern Standard Time (New York)

Response Time:  We will try to respond to your email within 24 hours.