FAQ
1. How long does shipping take?
Total estimated delivery time is 7–14 business days depending on your location.
2. Do you offer free shipping?
Yes! We offer FREE shipping on all orders — no minimum required.
3. When will my order be shipped?
Orders are processed within 1–2 business days after purchase. Once shipped, you’ll receive a tracking number via email.
4. How can I track my order?
After your order is shipped, we will send you a tracking link by email so you can monitor your delivery in real time.
5. What is your return policy?
We offer a 14-day return policy. Items must be unused, with tags, and in original packaging to be eligible for a refund.
6. Can I exchange an item?
We do not offer direct exchanges. You can return your item for a refund and place a new order.
7. Can I cancel or change my order?
You can cancel or modify your order within 2 hours of placing it. After that, orders may already be processed.
8. What if I receive a damaged or wrong item?
If your item arrives damaged or incorrect, please contact us within 48 hours with photos and your order number. We’ll resolve it quickly.
9. What payment methods do you accept?
We accept all major payment methods including:
- Credit/Debit Cards
- Secure checkout options
All payments are 100% secure and encrypted.
10. How can I contact support?
You can contact us anytime at:
📧 support@modautlet.com
We usually respond within 24 hours.